Personality Development & Communication Skills
Developing a pleasant and confident personality is of great importance in all areas of life. In travel industry, there in constant interaction with customers and suppliers and improved communication skills will lead to efficiency and success. Following are the highlights of this course.
- Body language and posture
- Voice and accent
- Effective interviews
- Office etiquette
- Public speaking
- Telephone manners
- Customer service & Relationship
- Steps to a positive attitude
- Skin care and grooming